Me and my buddy, Buck.
Hello and welcome!
My name is Tom Wilburn and I have been providing paintless dent repair, PDR, for over 20 years. I service area dealers, rental car companies, body shops, service departments, detail shops, insurance claims and the private car owner.
My services include:
Dent Repair, Door Ding Repair, Dent Removal, Door Ding Removal, Hail Repair and Plastic Bumper Repair.
My area of service includes:
Newport News, Hampton, Williamsburg, Yorktown
Gloucester, Mathews, Kilmarnock
New Kent, Chesterfield County, Henrico County, Richmond, Short Pump
Glen Allen, Smithfield, Suffolk
Area dealers that I service:
Wynne Volvo Hampton Gloucester Toyota Tillage Auto
Priority Honda Hampton Hudgins GMC Auto Max Gloucester
Pomoco Nissan Hampton Ken Houtz Hayes Auto
I believe in providing the highest level of customer service with the highest quality repair. I go over the repair process with each customer so they completely understand how the repair is achieved.
It is imperative that my customers are completely satisfied.
I am a member of NAPDRT, National Alliance of Paintless Dent Repair Technicians. I have been accepted by the Better Business Bureau as one of the top companies in Hampton Roads that provides paintless dent repair. I have also been awarded the Best of Yorktown Business Award in 2013 and 2014.
To be a member of the Better Business Bureau, you have to be invited to join by the Bureau. The essence of being invited to join the Better Business Bureau is that the business has demonstrated, in a nutshell: Integrity, Trust, Clear Communication and a commitment to Customer Service and Satisfaction.
Below you will find:
- Links to read my customer reviews
- Information on paintless dent repair
- Two pictures and three videos that show my repairs.
Please check out my Facebook Business Page for the most current before and after pictures.
I appreciate your visit and look forward to earning your business.
My prices are by the job and not 'per dent' for standard repairs. In other words, you won't be charged a set 'rate' per dent. I am in business to provide a quality service and strive to earn your loyalty.
If you would like to read my reviews, then click on any of the links listed below. Please take the time to read the reviews and then decide if I am the right company to hire.
Featured RepairsThe damage on this 2015 Silverado was severe. The customer hit the mailbox.
The damage was a little over 24 inches long and about 9 inches high. The depth
of the dent averaged about 1/2 inch.
As you can see, the end result was near perfect. By using my service, the customer saved money (significantly less than a body shop repair), saved time
(I came to him), and maintained the value of the vehicle by keeping the factory paint intact (a body shop repair would show up on a Carfax report).
This repair was a moderate repair. The damage was on the driver side fender of a 2012 Ford Fusion. I was able to repair the damage for significantly less than the cost of a body shop visit. The factory paint is intact. I came to the customers home and did the repair.
This bumper repair was on a 2012 Honda Odyssey. As you can see, the damage was quite significant. I was able to repair the bumper saving the customer the extensive cost of replacing it and having it painted.
Both customers were very pleased with the repairs. They saved money, time and the factory paint remained intact.
Featured Dent Repair Video
Featured Bumper Repair Video
One indication of a company that is worth consideration of hire is a company that stays on top of improvements within the industry. The Dent Pro is one of few dent repair companies nationwide and in the world to use an alternative repair process known as Glue PDR. When the traditional method of repairing can't be used, the Glue PDR process may provide an alternative choice.
Glue PDR may not be as precise a repair depending on the depth, diameter, location and other factors of the dent. However, it may provide a significant improvement to an otherwise non repairable dent.
I created and am the Administrator of a group on Facebook, The Art of the Pull, that is dedicated to the techniques and new developments within this niche of the PDR world. I have over 900 PDR professionals worldwide that are members of this group. Each one dedicated to providing the highest level of service to their customers.
Here is a video demonstrating a Glue PDR repair that I did.
Featured Glue PDR Repair
Don't let this happen to YOU!!!
Paintless Dent Repair (PDR) is not a hobby or a part time job. It's a career that requires constant training in new repair techniques and updates on new car designs.
I realize that we are conditioned to price shop, but this is not a repair that you should farm out to the cheapest company.
Skill, customer service, the ability to communicate the repair process and what the end result will be, are not a given. The company should have a business license and liability insurance - at a minimum.
Once a repair attempt has been made, there is no going back and 'doing it over'. When a dent happens the metal is stretched. In other words, if the panel is 100%, the dent makes it 110%. You have 10% extra metal.
The repair process 'blends'/'shrinks' the excess metal as close to the original panel as possible. The dent doesn't 'pop' back out.
An improper repair can resemble the disaster pictured above.
A proper repair is 95% or better. In other words, there may be a slight wave or squiggle depending on the location and size of the dent. Anything that looks like the picture above is not a repair.
Once an attempt has been made, the metal's integrity (strength) has been weakened. Any attempt to correct the improper repair would only make the area worse and the 110% becomes 120%.
The only way to repair the disaster pictured above is to body shop the vehicle.
I cringe every time I see this picture and those like it that are texted to me, the sad fact is, the dents were probably repairable by a qualified company.
This is one industry where you get what you pay for.
What Is Paintless Dent Repair?
PDR is a specialized technique of repairing non-collision damage, while maintaining the factory paint warranty. The types of damages that are removed by PDR are door dings. small dents, creases, and hail damage.
What causes the damage?
The majority of repair calls are from door dings, meaning someone else's car door caused the damage.
However, other causes for dent damage to a vehicle include, but are not limited to:
- Golf balls, baseballs and softballs
- Shopping carts
- Other non-collision damage that has not cracked the paint
PDR is successfully used all around the world to repair damage on all types of vehicles.
The PDR process takes time to master and is not achieved easily. There are no shortcuts to acquiring this skill. In order to master the skill, at least ten years of experience is recommended.
Advantages of using Paintless Dent Repair for cosmetic damage:
- PDR saves time and money.
- PDR helps your vehicle maintain its value.
- PDR is green technology, no chemicals are used in repair the process.
- PDR repairs are less than the traditional body shop process.
- PDR is accomplished through great skill, not replacing and repainting panels.
- PDR maintains the original factory paint warranty.
Why should I choose Tom Wilburn?
My commitment is your complete satisfaction.
When choosing a provider for your vehicle, keep in mind that I am not replacing parts. Once a repair has been attempted, there is no going back to try again. This is why expertise and knowledge of PDR is critical.
Just ask yourself this question: If you were looking for a heart surgeon, would you choose the one you considered more economical or the one who will get it right the first time?
Remember, I explain the process and inform you what the end result will be BEFORE I touch your vehicle. I don't do anything till you are fully informed and give me the go ahead. If you aren't completely satisfied, there is no charge.
Please feel free to contact me if you have any questions.
Text a picture of the damage to 804-413-3053 and include the year, model and where you are located for an estimate for repair.
I look forward to earning your business.